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Do Your Patients Prefer Technology or Your Relationship?

Let's reflect on your role in a world where AI is part of medicine.

Dec 22, 2024


Reading time: 2.5 minutes

Today in Brief

Artificial intelligence is transforming many sectors, and healthcare is no exception to this revolution.

But between the automation of medical tasks and the human behind every care decision, where is the line?

Today, we'll explore a question that worries many professionals: will AI replace doctors and dentists?

Here's what you absolutely need to know.

Will AI Replace Doctors and Dentists?

It's a question that comes up often with the rise of artificial intelligence and technology in healthcare.

Many worry about the place humans will retain in this field, especially when technological solutions like AI can perform tasks at incredible speed and precision.

But is it really a threat to healthcare professionals?

The Human Relationship Comes First

For 90% of French people, it's their relationship with their doctor that's essential.

ZAVA Study: Patients feel undervalued by their doctors

It's not just technical competence that matters most, but the trust and relationship they build with their practitioner.

This is a crucial point that AI will likely never be able to replace – though never say never.

Let me give you a simple example that makes all the difference to me.

I've been going to the same barber for years.

And you know what?

When you see my haircut, you understand it's not about technical skill (😅).

But that's not what matters.

What I'm looking for is the relationship.

I feel comfortable with him, and that's what counts.

In healthcare, it's exactly the same.

While AI can revolutionize medical tools, human skills – the ability to understand, reassure, and build a relationship of trust – will remain crucial for patient loyalty.

AI and the New Definition of a "Good Doctor"

That said, this human relationship is essential in cases where technical competence isn't a critical factor.

In situations where medical expertise is paramount, AI can play a key role in reducing the gap in technical skills between practitioners.

Whether for diagnosis, medical data analysis, or even treatment personalization, AI could help level the playing field in technical competence among professionals.

But, in my view, the definition of what makes a "good doctor" or "good dentist" will likely evolve.

With the rise of AI, the importance of the relationship and trust between patient and practitioner could surpass technical mastery alone.

Indeed, a good doctor might become someone who reassures their patients about technology and who knows how to choose the right technological solutions to use.

A bit like a pharmacist, who doesn't create the medications but is the source of trust for patients, guiding them in choosing the right treatments.

And you, as a professional?

At this point, it's important to ask yourself a crucial question:

How much do you think your clients/patients value your human relationship compared to your technical skills?

Is it the trust, comfort, and closeness you establish with your patients that keeps them coming back, or is it primarily your medical expertise?

I'd love to hear your thoughts on this.

Through your experiences, do you believe AI could change the way patients choose their practitioner in the future?

Or do you think the human relationship will remain the decisive factor in that choice?

📝 In Summary :

  • The human relationship comes first: For 90% of French people, the relationship with their doctor is more important than technical skills.

  • AI is not a replacement, but a complement: AI can reduce the gap in technical skills, but it will never replace the importance of trust and human connection.

  • The future of the "good doctor": The ideal doctor might be the one who reassures patients about technology and wisely chooses which technological tools to use – like a pharmacist does with medications.

  • Reflect on your own relationship with your patients: How much do your patients value your human relationship compared to your technical skills?

  • AI doesn't replace trust: Even with advanced technologies, the relationship of trust and the ability to understand and reassure will remain essential for patient loyalty.

🧞 Your wish is my command.

What did you think of this issue? We'd love to hear your thoughts – and don't hesitate to tell us what you'd like to see next!

Super P.S.: If you'd like to subscribe to the MedIA newsletter or share it with a friend or colleague, it's right here.

thanks ;)

Salim from DentAI

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